Soracom Cloud Camera Services

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Service Issue Affecting Export Images/Movies

Minor incident User Console / SoraCam API
2025-01-07 22:10 JST · 54 minutes

Updates

Resolved

Between 2025-01-07 12:30 and 13:41 UTC, we observed the issues with Soracom Cloud Camera Services that is preventing the export process of still images and video.

The service has now recovered and is operating normally. The recording process continued to run normally during the above problem and no loss of recorded data has been confirmed.

We apologize for any inconvenience caused during this time.

2025-01-07 · 23:02 JST
Monitoring

Our engineering team has resolved an issue with Soracom Cloud Camera Services that is preventing the export process of still images and video.

We are currently monitoring our components as the service is recovering, and will update this page once the service is fully restored.

2025-01-07 · 22:43 JST
Issue

The following events are currently occurring on the Soracom Cloud Camera Services (SoraCam).

[Event]
Unable to export images and/or movies

[Event occurred time]
Investigating

[Current situations for recover]
Our engineering team is investigating this issue.

We apologize for any inconvenience this may cause.

2025-01-07 · 22:10 JST

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